Technical Document Workflow Solutions

Avon Products Inc.

Services rendered

• Created a technical document workflow for Avon's help system
• Trained technical staff to properly use Adobe RoboHelp
• Created a solution to serve up searchable HTML pages within an IBM search applicance
• Trained IT staff to maintain RoboHelp Server and configure search

Synopsis

Avon was looking for an effective way to generate new help system files and convert the legacy files for use with an IBM search appliance. This system was to be used by their global specialists to serve timely information to field representatives. Lumenbrite engineered a workflow to generate these files with searchable meta data and separated into different formats to serve users with different permissions.

Testimonial

"Lumenbrite solved our technical challenges and delivered what they promised and more. They were very professional and made complex concepts more easy to understand. They showed the right way to accomplish what we needed to in a very short timeframe." Avon National Contact Center, Lena Webb